Q. Where does our water come from?
A. The district purchases water from Newport Utilities Board; they get their water from the French Broad River.

Q. Why is my bill so high?
A. The rates are high because the utility has a small customer base. 

Q. Why do I already have a utility bill when I just moved here?
A. The district bills for the minimum utility service in advance.

Q. How do you become a commissioner?
A. The district submits 3 names to the Sevier County Executive when a commissioner’s term expires or there is a vacancy to the board. The County Executive appoints the commissioner.

Q. Why doesn’t the district offer bank drafts?
A. Bank drafts are not cost effective.

Q. Is there a special rate for part time residents?
A. No, the cost of providing the service does not change if you are here or not.

Q. When I leave for the winter can I disconnect my service?
A. You may disconnect your water service, but you may not disconnect your sewer service.

Q. When I return how much does it cost to reconnect my water service?
A. The reconnection fee is $70.00, which is non-refundable.

Q. If I am a new customer who pays a transfer fee or a reconnection fee are these fees refundable?                                                                                                                             A. No, these fees are not deposits they are non-refundable service charges.

Q. Why can’t I disconnect my sewer service?
A. You are paying an availability fee for sewer, therefore the service cannot be disconnected.

Q. How much pressure is the district required to provide customers at the meter?
A. 20 psi